Terms of Service

Terms of service explained below refer to the PERI CRM mobile and web application (hereinafter referred to as ‘PERI CRM’). The PERI CRM is a SAAS product by Causal Technologies LLP (hereinafter as ‘Causal’) offered to Indian companies as a tool to manage its sales, marketing and service functions. General conditions of use apply to all PERI CRM users and site visitors.

The user (‘user’) is any legal or individual person who is using PERI CRM and has been granted access by the company admin. By accessing any part of the PERI CRM, the user agree to abide by these Terms of use:


This agreement describes the terms governing the user’s use of the PERI CRM and related functionalities provided to on website and mobile application - including content, logics and algorithms (collectively, the “Services”). It includes by reference, PERI CRM’s Privacy Statement available on the website, mobile application and agreement with the user’s company.


PERI CRM is protected by trademark filed by CAUSAL TECHNOLOGIES LLP and accepted by Controller General of Patents Design and Trademarks. The user(s) are only granted the right to use the Services, and CAUSAL reserves all rights of ownership in the Services.

By signing up, Causal grants to the user a personal, limited, non exclusive, non transferable right (except as expressly stated herein) to use PERI CRM (both mobile and web), and only for the purposes described by PERI CRM.

Causal is committed to provide uninterrupted access to PERI CRM within the stipulated SLA’s. Having said that, CAUSAL shall not, at any time, be liable for any damage or loss of any kind, caused as a result of the improper use of the PERI CRM, due to inadequate availability. And in no way be liable for any damage arising from the inability to connect to the PERI CRM for the aforementioned reasons.

In using the PERI CRM, the user agrees:

CAUSAL reserves the right to restrict the user’s access to the PERI CRM, at any time, if the user violates any of the aforementioned regulations.

Trial Period

Causal may from time to time give PERI CRM to companies and its users on trial basis. This will have limited access of functionalities and Causal reserves the right to deactivate any user after due communication to the company. In such cases, communication will not be necessary to the end users.


The company and all its registered users are responsible for their content. This includes all master data including employee details, outlet details, product details, plus all data, text, photographs, or all other materials (“Content”) uploaded, posted or stored through the web and mobile platform. The user grant CAUSAL a worldwide, royalty-free, non-exclusive license to host and use the Content in order to provide the user with the Services. The user agree not use the Services for any illegal purpose or in violation of any applicable local, state, federal or international law.

The content doesn’t include any financial or legal content and if such content is found, it will be immediately removed.

The user agrees not to use the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:

Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage or constitute an attack or “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;

Content or data that would impersonate someone else or falsely represent the user’s identity or qualifications, or that constitutes a breach of any individual’s privacy, including posting images about children or any third party without their consent (or a parent’s consent in the case of a minor);

Except as otherwise permitted by CAUSAL in writing, advertisements, solicitations, investment opportunities, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding; Virus, trojan horse, worm or other disruptive or harmful software or data; and

Any information, software or Content which is not legally the user’s and may be protected by copyright or other proprietary right, or derivative works, without permission from the copyright owner or intellectual property rights owner.

CAUSAL may monitor the user’s content from time to time and in its sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.

Permitted disclosures and Use of Data

The user acknowledge and agree that in order to provide him/her with access to and use of the Software and Services, CAUSAL may provide his/her Access Information and Account Data to (i) his/her/their employee or customer support agent.

Customer support

CAUSAL, being the sole provider of the PERI CRM service, is responsible for offering customer service to its users. And may contact through email, phone or physical means, registered users. This cannot be treated as infringement of user privacy as long as within working hours. Our support services predominantly serve the following needs:

Software updates

From time to time, the PERI CRM service software may be updated. These updates are predominantly intended to improve, upgrade and further enhance PERI CRM’s service. Updates may consist of files for eliminating mistakes, files with upgraded functions, new software modules and completely new versions of the software.

In order to facilitate the updating process, the download of new files from the provider’s server occurs automatically on the users’ smartphones. The user agrees to accept these files and to install them on his mobile device as part of the PERI CRM.

Payments and system usage costs

The PERI CRM is available exclusively as a paid service. In order to use the system, the company signs an agreement with CAUSAL and upon successful billing disburse these services to its users. The terms and conditions of the commercials may vary from company to company and this cannot be challenged as a discrepancy or biased behaviour.

Cancellation of services

CAUSAL reserves the right to terminate offering the PERI CRM service to any and all users that violate the terms and conditions of usage. CAUSAL may temporarily suspend the services of the PERI CRM to the users if they fail to settle the payments that they owe to the service provider. The user has the right to cancel using the services of the PERI CRM at any time by submitting a written request for the termination of the agreement, unless otherwise agreed differently.

Security of access, privacy and data protection

CAUSAL reserves the right to collect statistics concerning the access and usage of the PERI CRM. And will use all available technical and economically justifiable means to protect the user’s business data from unauthorized access by other persons. In no event shall CAUSAL be responsible for legal or illegal breaches of a user’s personal data and their disclosure to a third person (by way of a court decision, by breaking into the system, etc.)

The user(s) can view PERI CRM’s Privacy Statement on the website and mobile app while signing up and signing in. The user agree to be bound by the applicable PERI CRM’s Privacy Statement, subject to change in accordance with its terms. Most importantly, The user agrees:

To PERI CRM maintaining the user’s data according to the PERI CRM’s Privacy Statement, as part of the Services.

To give CAUSAL permission to aggregate the user’s uploaded, non-personally identifiable account data with that of other users of the Service. By way of example, this means that CAUSAL may use that aggregated data to improve services, design promotions, or provide ways for the user to compare business practices with other users.

Limitation of liability

CAUSAL hereby states that all information and services offered on their web pages are on an “as is”, “as available” basis without warranties of any kind on their availability and regularity i.e. its purpose. The user utilizes the PERI CRM web/mobile application at his sole risk. In no event shall CAUSAL be liable for any direct or indirect losses or damages arising out of or in connection with his use of or inability to use the information and/or services from this site, i.e. because of the possible mistakes or incorrect information which could be found on the site.

CAUSAL continually strives on offering the maximum in terms of technical correctness on their web pages. In no event shall CAUSAL be liable for any direct or indirect losses, damages or inconveniences arising out of possible technical difficulties or interrupted work.

The user agrees to indemnify and hold CAUSAL and its Affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of the user’s use of the Services or breach of this Agreement (collectively referred to as “Claims”). CAUSAL reserves the right, in its sole discretion and at its own expense, to assume the exclusive control of any Claims. The user agree to reasonably cooperate as requested by CAUSAL in the defense of any Claims.

Final regulations

CAUSAL reserves the right to alter general conditions of their business conduct and tariffs without any previous consent from its users. In case the user does not agree with any of these changes, he may cancel the agreement at any time. The contractual parties accept to solve all disputes, which could arise from their relationship, by mutual agreement. If an agreement is not possible, they shall refer to Court in New Delhi, India for resolving the dispute. Legal regulations of Delhi apply for any legal relationships arising from these conditions.